Your privacy is important to us. We want you to feel comfortable using services provided by NetKeepers.ca. Because we gather certain types of information about the users NetKeepers services, we feel you should fully understand what information we gather and how we use this information.

What information does NetKeepers gather?

When you register for a NetKeepers account, NetKeepers obtains contact information, such as your name, address, and phone number, as well as payment information, such as your credit card number. When you use NetKeepers service, our systems record information about your session, such as the dates and times of use, and the specific Internet address assigned to you. NetKeepers also tracks requests you make for information on NetKeepers's products and services, and responses you provide to NetKeepers surveys. Finally, NetKeepers keeps records of your payment history and communications you have with NetKeepers's support team. As well every computer that is connected to the Internet is provided with a domain name (e.g. mydomain.ca) and/or an IP Address (e.g. 64.35.99.125). When a visitor requests a page from within the NetKeepers framework, our statistical ananlysis applications automatically identify and log the web request that is made to our server framework. This information reveals nothing personal about you. In fact, the only information that we automatically gather and log is as follows:

(a). The IP address of the site that may have referred you.
(b). Your IP address.
(c). The web page that you may have linked to us from, if any.
(d). The product identifier for version and make of browser (e.g. Internet Explorer 6.0, or Safari)
(e). The operating system platform that you may be running (e.g. Windows XP, Windows 98 or Mac OSX)
(f). Search words or terms that are passed from a Search Engine (e.g. Google, MSN, or Yahoo)

There is absolutely nothing special about the information just described, and the practice of collecting this data has been generally standardized by virtually every statistical analysis package currently in use.

What does NetKeepers do with this information?

NetKeepers uses the information it gathers in order to provide you with the best online experience possible. As you might expect, contact information is used to contact you concerning your account and our company. Payment information is used to validate your identity and to bill you for the services and products you order. Information on your online sessions is used to allocate system resources and to ensure compliance with NetKeepers's Terms and Conditions of Use. Information on your communications with NetKeepers's support team is used to address the issues raised by your communications. In addition, NetKeepers regularly sends out mailings regarding the operation of its service and other goods and services that it believes may be of interest to you. NetKeepers reserves the right, however, to send bulletins and other important information regarding the service at its discretion.

Does NetKeepers share subscriber information with third parties?

NetKeepers will not share or disclose information regarding its subscribers except (i) when we receive legal process such as a court order; (ii) when reasonably necessary to protect the company's rights or property; or (iii) in emergencies where someone's safety is at risk.

You should be aware, however, that any information that you disclose in a public space such as a chat room, bulletin board, or personal Web site domain registration is freely available to anyone else visiting that space. NetKeepers cannot safeguard any personally identifiable information you disclose in these locations, nor can it ensure that information you voluntarily supply to third parties remains private. Please review the privacy policies of third party sites you frequent to ensure that your privacy preferences are respected.

What happens to the information if I leave NetKeepers.ca?

If you ever leave NetKeepers, NetKeepers will normally delete your personally identifiable account information within 3 months after the account is cancelled, unless we are under a legal obligation to retain it.